GoMiniMe — Refund & Cancellation Policy
Last updated: July 1, 2026
GoMiniMe LLC ("GoMiniMe," "we," "us") wants every customer to be satisfied with our service. This policy explains how cancellations and refunds work across our plans. Because some plans include dedicated hardware and setup that we purchase and provision specifically for your account, refund terms vary by plan type, as described below.
Consumer plans (personal subscriptions)
- 7-day money-back guarantee. If you are not satisfied, request a refund within 7 days of your first payment and we will refund it in full.
- Cancel anytime. You can cancel at any time from your account. Cancellation takes effect at the end of your current billing period, and you keep access until then. After the 7-day window we do not charge partial-month fees or provide partial-month refunds.
Operator & Business plans (AI Employee, messaging lines, setup)
- Setup fees are non-refundable once provisioning begins. Setup fees cover dedicated hardware and configuration that we purchase and set up specifically for your account. Once provisioning has begun, setup fees cannot be refunded.
- Monthly subscriptions — cancel anytime. Cancellation takes effect at the end of the current paid period. Service continues through the period you have paid for. We do not provide partial-period refunds.
- Annual plans — pro-rata refunds. If you cancel an annual plan, we refund the unused full months on a pro-rata basis, less any setup fees and less the value of any discount applied to the annual rate.
Enterprise & done-with-you plans
Refunds and cancellation for enterprise and human-serviced (done-with-you) engagements are governed by the terms of your signed service agreement.
How to request a refund or cancel
Email support@gominime.app with your account details and the reason for your request. We respond within 2 business days. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.
Billing questions & disputes
If you have any billing concern, please contact us first at support@gominime.app — we respond quickly and are glad to make things right. Reaching out to us directly is the fastest way to resolve any issue, and it lets us correct a problem before it becomes a formal dispute.